Desktop Engineer – I Job in Chennai at Optum

Optum is hiring for the role of Desktop Engineer- 1!

Responsibilities of the Candidate:

• Install, configure, and troubleshoot desktop hardware, software, and peripherals for end-users
• Respond to support tickets and service requests in a timely and efficient manner, providing effective solutions
• Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals
• Maintain inventory records of desktop equipment and ensure timely procurement of new hardware and software
• Perform regular maintenance and updates on desktop systems to ensure optimal performance and security
• Assist in the implementation of IT policies and security measures to safeguard desktop systems and data
• Stay informed about the latest trends and advancements in desktop technologies to improve support services

Requirements:

• Bachelor’s degree in computer science, Information Technology, or equivalent experience is preferred
• Microsoft Certification professional, CCNA will be an added advantage
• Proven experience as a Desktop Engineer or in a similar technical support role
• Solid knowledge of desktop operating systems (Windows, Linux, and macOS) and standard software applications
• Proficiency in hardware troubleshooting and problem-solving for desktop-related issues
• Familiarity with network connectivity and a basic understanding of IT infrastructure components
• Proven excellent communication and interpersonal skills to interact with end-users in a friendly and professional manner
• Ability to work independently and handle multiple tasks simultaneously
• Proven proactive and customer-focused approach to delivering high-quality support services