Deputy Manager: Process Training Job in Gurgaon at WNS Global Services Private Limited

WNS Global Services Private Limited is hiring for the role of Deputy Manager: Process Training!

Responsibilities of the Candidate:

• People Management:
  • Lead, mentor, and develop a team of trainers, fostering a positive and collaborative work environment.
  • Conduct performance reviews, provide constructive feedback, and identify training needs for the training team.
  • Manage team schedules and ensure adequate coverage for training sessions.
  • Resolve team conflicts and escalate issues as needed.
  • Drive team engagement and motivation.
• Training Program Development and Delivery:
  • Design, develop, and deliver engaging and effective training programs on Google Ads for various audiences, including new hires, existing team members, and potentially external clients.
  • Continuously update training materials to reflect the latest Google Ads features, best practices, and industry trends.
  • Utilize a variety of training methodologies, including online learning, in-person workshops, and on-the-job training.
  • Evaluate the effectiveness of training programs and make necessary adjustments to improve1 learning outcomes.   
  • Collaborate with subject matter experts to ensure training content is accurate and relevant.
• Data Analytics:
  • Track and analyze training metrics to measure the impact of training programs on team performance.
  • Identify areas for improvement in training content and delivery based on data analysis.
  • Prepare reports on training effectiveness and present findings to management.
  • Use data to inform decisions about future training initiatives.
• Client Management (Internal & External):
  • Effectively communicate with internal stakeholders (e.g., team leads, managers) to understand their training needs and provide updates on training progress.
  • Build and maintain strong relationships with internal clients.
  • Manage expectations and ensure client satisfaction with training programs.
  • Potentially interact with external clients to provide training or support as needed. This may involve tailoring training content to specific client needs.

Requirements:

• Bachelor's degree in a related field preferred.
• Proven experience (bare minimum 2 years in training and development, preferably in the digital marketing industry.
• Strong understanding of Google Ads and online advertising principles.
• Excellent people management and leadership skills.
• Strong data analytics skills and experience with data analysis tools.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Ability to work the US shift.
• Preferred Qualifications:
• Google Ads certifications.
• Experience with learning management systems (LMS).
• Experience in managing external client relationships.