Deputy Manager Job in Mumbai at HDFC Bank

HDFC Bank is hiring for the role of Deputy Manager!

Responsibilities of the Candidate:

• Motivating and inspiring the team to surpass their potential. 
• Improving the team and facilitating communication among the members of the team. 
• Exceeding and meeting departmental objectives, including conversion targets, and lead generation. 
• Creating a sense of ownership within the employees and resolving employee issues, if any. 
• Encouraging, supporting, and motivating actively one's peer team. 
• Looking constantly for development as well as continuous improvement for the entire team. 
• Monitoring, organizing, and coaching the team on a day-to-day basis. 
• Communicating the company's purpose, core values, and vision to the front employees. 
• Ensuring that the employees follow their schedules properly as designed. 
• Striving for new ways continually, to increase the opportunities of sales. 
• Handling escalated calls, complaints, questions, and queries as necessary. 
• Facilitating cross-functional communication among employees for improved working conditions. 
• Creating a conducive work environment for all the call center's employees. 
• Carrying out team meetings and actively participating in the monthly and weekly meetings. 
• Documenting general reports on each team member's performance and targets as well as ensuring that they exceed the targets.

Requirements:

• Bachelor's degree in administration, commerce, management, or any related field from an accredited institution.
• Experience in call center activities. 
• 4 years of experience in Telesales, minimum 2 years as a Team Leader.