Delivery Operation Associate Job in Gurgaon at The Knot Worldwide

The Knot Worldwide is hiring for the role of Delivery Operation Associate!

Responsibilities of the Candidates:

• You will review sales quotes and contracts to ensure accuracy, make approval exceptions, provide sales support to sales team members by answering questions related to business rules and processes, and oversee the team’s compliance with contracts and other internal processes.
• You will handle pre-sale and post-sale support requests from the Local US Sales Team (including contract entry assistance, relocating BPs, contract cancellations, contract error assistance, inventory management, etc.)
• You will support and enforce the implementation of business rules.
• You will manage contract cancellation approvals.
• You will assist with new product implementations, system integrations, and other projects/duties, as needed
• You will work cross-departmentally to support business processes and  the Local Revenue Team
• You will improve processes to drive efficiency and productivity.
• You will operate across multiple systems and become an expert in the back-end workings of contract management.
• You will maintain sufficient product knowledge across all TKWW properties to provide accurate solutions and an effortless support experience by utilizing internal resources to stay up to date with the inner workings of the business.

Requirements:

• Experience in a sales support or customer service role with demonstrated experience in a CRM platform.
• Exceptional attention to detail with an ability to work independently and as part of a team.
• Adapt quickly to change.
• Analytical with strong organizational skills and a problem-solving attitude.
• Hold high expectations for oneself and those around them.
• Thrive in fast-paced environments and enjoy variety.
• Attentive to details and take pride in thoughtful work.
• An organized and excellent project manager who proactively gets things done.
• Comfortable working within a network of complex systems.
• Self-motivated, managing own time, and being proactive during downtime.
• Ability to manage multiple projects/tasks concurrently while prioritizing tasks by urgency and importance.
• Consistently set and meet goals and deadlines.
• Comfortable collaborating with all levels of management.
• Always curious, asking "what if?" and using available resources to find answers.
• English: written and verbal fluency.