DDoS/Security Technical Support Engineer Job in Mumbai at Allot Technologies Pvt. Ltd.

Allot is hiring for the role of DDoS/Security Technical Support Engineer!

Responsibilities of the Candidate:

• Handle 1st and 2nd-level support cases professionally and independently via CRM, phone and email
• Provide excellent, dedicated and proactive support service
• Perform deep problem investigation into system logs and behavior
• Provide technical guidance and solutions to the company's customers and partners, problem reproduction and lab simulations
• Work with higher tier support teams and travel to customer sites according to need.
• All while maintaining direct contact with key customers in the APAC/EMEA region off-site and on-site to assure customer satisfaction and success. Serving APAC/EMEA customers but with opportunities to serve and travel globally. 

Requirements:

• At least 3-5 years of hands-on experience in the cyber security domain and/or product line 
• 3+ years of experience in DDoS mitigation and incident response. 
• Knowledge of emerging DDoS trends such as multi-vector attacks, IoT botnets, and application-layer DDoS. 
• Experience supporting security product lines for Tier 1 ISP/Mobile operators 
• Hands-on experience in IDS/IPS, Malware protection, Endpoint Security 
• Strong knowledge of tools such as Snort, Wireshark, and Splunk. 
• At least 2+ years of experience in Supporting Applications on Cloud Platforms such as Kubernetes, AWS, and Azure. 
• Hands-on experience in PKI, SSL/TLS Certificate-based authentication, IPSec / SSL VPN 
• Detailed understanding of Cyber security best practices, threats, attack types, Phishing, Malware, Ransomware  
• Strong knowledge of Linux system administration and operation (CentOS\RedHat preferred). 
• Strong hands-on working knowledge of TCP/IP networks, Routing, Switching, Firewalls, packet sniffing and traffic generation.