DCO Tech Job in Mumbai at Amazon

Amazon is hiring for the role of DCO Tech!

Responsibilities of the Candidate:

• Working as part of the Operations team, whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
• Working and meeting SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.
• Performing on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
• Participating in team meetings for metric analysis and to discuss achieving daily/weekly goals.
• Possessing knowledge of the policies and procedures, including safety and security, within your department, and understanding the appropriate application of such knowledge
• Contributing to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
  

Requirements:

• Knowledge of IT system hardware and network concepts.
• Knowledge of fiber optic and copper cabling standards, testing equipment, and troubleshooting methodologies.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.