Data Support Engineer - OSI PI Job in Kochi at NOV Inc.

Nov Inc is hiring for the role of Data Support Engineer - OSI PI!

Responsibilities of the Candidate:

• Create, monitor, and provide maintenance for PI system
• Assist end users with the use of PI tools including PI System Explorer (to build PI AF templates, calculations, event frames, etc.), PI Vision for creation of displays, and other PI end user client tools such as PI Data Link
• Respond to requests for technical assistance electronically, by phone and in person
• Diagnose and when practical resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Redirect problems to the appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes, and updates
• Weekend and After-Hours availability

Requirements:

• Working of knowledge of PI Historian, AF, PI WebAPI and Analysis
• Working knowledge of Powershell, and scripting is a plus
• Working knowledge of Windows Server 2016, 2022
• Knowledge of relevant call tracking applications
• Knowledge and experience of customer service practices
• Oral and written communication skills
• Customer service orientation
• Problem solving
• Adaptability
• Planning and organizing
• Attention to detail
• Bachelor Degree in Computer Science or equivalent field.
• 2+ years in IT function within the related industry.