Data Solutions Specialist Job in Navi Mumbai at Morningstar, Inc.

Morningstar, Inc. is hiring for the role of Data Solutions Specialist!

Responsibilities of the Candidate:

• Provide customer support to all incoming client queries during your shift.
• Deliver outstanding customer service by responding to and efficiently resolving client issues and requests.
• Investigate thoroughly all incoming queries and escalate to your team leader where necessary.
• Work with Senior staff to provide dedicated and specialist support to key clients.
• Document all actions in CRM (Salesforce) and create escalations for other teams in Jira.
• Provide regular follow-up to clients on all outstanding queries.
• Assist with creating documentation and knowledge sharing.
• Actively contribute to process improvement project work.

Requirements:

• Excellent written and oral communication, with excellent interpersonal skills.
• Excellent client service skills with a proactive approach, in order to take ownership of issues as they arise.
• Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills.
• Strong problem solving and analytical skills with high attention to detail, and excellent time management.
• Understanding of financial data and global stock exchanges
• Good understanding of market data or 1-2 years experience in a similar field, working with larger quantities of data.
• Bachelor’s degree or similar qualification in a technical or financial discipline.