Data Process Executive Job in Hyderabad at Cognizant

Cognizant is hiring for the role of Data Process Executive! 

Responsibilities of the Candidate:

• Provide technical support to clients through various communication channels ensuring timely and accurate resolution of issues.
• Troubleshoot and resolve technical problems related to online and hi-tech products and services.
• Maintain detailed records of client interactions including issues reported and solutions provided.
• Collaborate with other team members to identify and implement improvements in support processes.
• Monitor and respond to client inquiries in a professional and courteous manner.
• Assist in the development and maintenance of technical documentation and support materials.
• Conduct regular follow-ups with clients to ensure their issues are fully resolved and they are satisfied with the service.
• Utilize technical skills in speaking English to effectively communicate complex technical information to clients.
• Stay updated with the latest trends and developments in the online and hi-tech industries.
• Provide feedback to product development teams based on client interactions and identified issues.
• Participate in training sessions to enhance technical support skills and knowledge.
• Ensure compliance with company policies and procedures in all support activities.
• Contribute to the overall success of the team by achieving individual and team performance targets.

Requirements:

• Possess strong technical skills in speaking English to effectively communicate with clients.
• Have domain expertise in online and hi-tech environments to troubleshoot and resolve issues.
• Demonstrate excellent problem-solving abilities to identify and resolve technical problems.
• Exhibit strong interpersonal skills to interact professionally with clients and team members.
• Show proficiency in maintaining detailed records of client interactions and solutions.
• Display the ability to stay updated with industry trends and developments.
• Have experience in providing feedback to product development teams.