Data Operations - Operations Analyst Job in Hyderabad at Citco

Citco is hiring for the role of Data Operations - Operations Analyst!

Responsibilities of the Candidate:

• Setup inbound/outbound file routing jobs in response to requests from internal and external business and technical teams
• Setup all relevant monitoring jobs, alerts and notifications to the appropriate distribution lists in accordance with the requirements and appropriate target audience.
• Liaise with others groups where necessary to ensure all security measures are integrated in all delivery jobs executed by the team.
• Work with brokers, vendors and investment managers to setup FTP accounts and establish connectivity.
• Use key file delivery tools and dashboards to proactively identify failed and missing files and work with brokers, vendors and clients to address issues in a timely manner.
• Respond to file alerts sent to the Data Management and ensure effective action is taken to address the issue highlighted by the alerts.
• Keep user community updated and manage their expectations by proactively providing regular updates about file issues, delays and ETAs.
• Escalate issues or concerns to manager with clean recommendations and solutions.
• You will formulate ad-hoc solutions and workarounds to facilitate file movement and delivery in the short term.
• Support management in identifying, analyzing and implementing process and system improvement initiatives.
• Identify and drive initiatives aimed at reducing file delivery manual work, improving quality of feeds and reducing errors and alerts.
• Work with other connectivity group to align overall process and simplify end-to-end experience for user community.
• Actively engage and keep up to date Data Management policies, trends and emerging themes and share information with the rest of the team.
• Perform other related duties to meet the ongoing needs of the organization.

Requirements:

• Bachelor’s Degree in Business/Finance/Economics or Computer Sciences. New graduates of related disciplines are also encouraged to apply.
• At least 1-2 years’ experience in a financial-services related industry or BPO setting is an advantage.
• Excellent oral and written communications skills.
• Strong working knowledge of Microsoft Office applications is required.
• Comfortable working in a fast-paced and constantly evolving environment
• Good organizational skills and possess the ability to multi-task. The position also calls for good problem-solving skills.
• A can-do attitude and is comfortable working in a team-environment.