Data Center Engineer Job in Chennai at Ericsson

Ericsson is hiring for the role of Data Center Engineer !

Responsibilities of the Candidate:

• Work on tickets assigned to fix incidents in the data center on-site visit is required.
• Timely updates with accurate work logs to be updated in ticketing tool.
• Meet all agreed SLA’s with the Customer. 
• Immediately escalate to the central project team any abnormal situation in the data center concerning Ericsson equipment at site.
• Asset Management onsite at the data center and reporting
• Site audit conducted as per the official guidelines
• Site spare inventory management and reporting
• Remote support to the onsite engineer to solve the issue
• Support other projects within META program.
• Installation and commissioning of compute and network racks.
• Fibre and copper cable laying, termination, labelling, and dressing.
• Iinstallation and configuration support for network and compute devices.
• Material receipt, verification, and inventory management.
• Performing troubleshooting for hardware, link, and connectivity issues.
• Engaging with customers, vendors, and internal teams for issue resolution.

Requirements:

• Proven experience in installation, commissioning, and decommissioning of hardware within data center environments.
• Strong hands-on experience and in-depth understanding of Cisco, Ciena, Juniper, and Arista network devices and technologies.
• Extensive experience in data center build activities, including rack installation, device mounting, cable laying, labelling, and dressing.
• Solid technical knowledge and experience with HPE servers and their components, including installation, configuration, and maintenance.
• Practical hands-on experience in hardware parts replacement and troubleshooting of physical infrastructure components.
• Strong expertise in optical, copper, and fibre cabling systems, including fibre standards, connector types, and cable management practices.
• Experience working with ticketing systems and managing incidents, service requests, and change activities through established processes.
• Sound understanding of the IT Service Management (ITSM) lifecycle, including ticket handling, SLA adherence, escalation management, and stakeholder communication.