Data and Analytics Support Engineer Job at Norstella

Responsibilities of the Candidate:

• Provide support, i.e., incident, problem, service request management, to the internal clients through the helpdesk ServiceNow, email, or team chat.
• Identify and accelerate priority issues per business requirements.
• Interact with teams to deliver and process data in response to inquiries, issues, and needs for software, procedures, and services.
• Triage new issues and ensure proper information is provided to Development teams to replicate the issue.
• Log issues, document and assign to proper team members for development if needed, and provide root cause analysis of issues.
• Perform automated data quality checks and report issues.
• Oversee and maintain analytical data assets in either data warehouse, databases, BI applications.
• Monitor & administer analytical applications like Power BI & Tableau.
• Support end users with their data and analytics-related questions, perform demos of functionalities, and educate end users if needed.
• Assist and support Data Hub & Spoke teams in company-wide projects.

Requirements:

• Fluency in written and spoken English.
• Experience with SQL databases, writing own queries, Python programming, and AWS cloud deployment.
• Knowledge of Snowflake SQL, Tableau, and Power BI systems is a must.
• Experience of data management lifecycles (collection, cataloguing, ETL design, database management).
• Experience of working independently and to demanding timescales.
• High level of enthusiasm and a positive attitude.
• Ability to work within teams or independently and scoping/executing high-quality deliverables.
• Ability to handle multitasking.
• Proven track record of reliability.
• Great communication and customer relationship management experience.
• Ability to work with clients under pressure.
• Willingness to work in a 24*7 support model.