Data Analytics Support Engineer Job in Noida at British Council

British Council is hiring for the role of Data Analytics Support Engineer!

Responsibilities of the Candidate:

• Monitor data processes and jobs within the Microsoft data landscape, which includes Synapse pipelines, Power BI processes and Fabric jobs.
• Ensure user accounts and relevant security policies are implemented and monitored for potential issues.
• Implement efficient use of cloud resources by working directly with internal customers, to ensure they are using services in an optimal way, and provide analysis and prediction of cloud costs within the Microsoft Data Environment.
• Talk business users / British Council teams through a series of actions, over the telephone, through emails or Teams, to help resolve issues or help them understand the different ways in which they can make smart use of British Council applications.
• Troubleshoot basic system and network problems, diagnose and solve software/user-specific issues; point of escalation for complex issues, gather further information and refer to third parties as necessary.
• Support the roll-out of new capabilities, such as in the areas of machine learning and data science.
• Interact with the internal and external support teams to update on support issues and on performance, and to understand the current development/release plans of systems.
• Develop good working relationships with appropriate colleagues throughout the British Council and know who to engage with to enable effective implementation of procedural changes and improvements.
• Build a network of external suppliers/providers/contacts to support effective service provision and knowledge exchange.
• Plan and prioritise work activities for a small team to ensure effective delivery, which includes allocating tickets and monitoring progress.

Requirements:

• Demonstrable experience in supporting Data and Analytics systems, preferably in a global corporate environment (service desk)
• Experience with Microsoft Data and Analytics capabilities (such as Synapse, Data Factory, Azure Monitoring tools, and Azure Cost analysis)
• Experience in guiding and coaching business users on technical problems through resolution
• Familiarity with Power BI (building reports, dashboards, building data models/data flow/ data marts)
• Proven track record of taking ownership and supporting change
• Strong problem-solving skills
• Ability to understand complex data models and databases
• Comfortable working in a fluid and changing environment
• Ability to prioritise conflicting priorities from different stakeholder groups