Customer Support (Voice Process) Job in Chennai at Justdial

Justdial is hiring for the role of Customer Support (Voice Process) !

Responsibilities of the Candidate:

• Handling the Callers diligently and providing the required information promptly over the phone.
• Listen to the callers’ concerns, Issues, and queries (if any) respond & direct them appropriately.
• Refer escalations & questions to the respective team, if required for prompt closure.
• Maintain a positive attitude and calmly respond to the callers.
• Understand the process, execute, and maintain SLA in Certain Metrics.

Requirements:

• Excellent Communication Skills in English and Tamil.
• Pursuing degree, graduate or postgraduate.
• Personable, attentive, and active listener.
• Good interpersonal skills and communication skills in English and Tamil.
• Confident, assertive approach, and resiliency.
• A customer-centric approach to go the extra mile to keep up the user experience.
• Pleasant voice with pleasing telephonic etiquettes.
• Ability to work efficiently under pressure.
• Pleasant voice with telephone etiquette that creates a positive interaction.
• Working knowledge of computers, coupled with the ability to comprehend and follow instructions.
• Adept at typing with accuracy and speed.