Customer Support/Technical Support Engineer - Global Tech Support AI Ops Job in Chennai at iopex Technologies

iOPEX is hiring for the role of Customer Support/Technical Support Engineer - Global Tech Support AI Ops!

Responsibilities of the Candidate:

• This individual will provide customers from international regions with the highest level of support including inquiries about public EV charging stations, account maintenance, subscription enquires, refund processing, billing inquiries, provide customer education and triage issues to other internal teams.
• The ideal candidate must be able to understand basic troubleshooting methodologies for a consumer technology product with a focus on customer service.
• They must have the ability to monitor, follow up, and take complete ownership of customer issues.
• Help resolve issues that customers face in an EV charging ecosystem
• Handle customer issues via phone for the US region.
• Triage issues to other internal teams across global locations

Requirements:

• Should have a minimum of one year of work experience in the International Voice process
• Should possess excellent communication skills
• Should have strong technical/customer support experience
• Should be willing to work night shifts