Customer Support Specialist I Job in Bengaluru at EagleView

Eagleview is hiring for the role of Customer Support Specialist I!

Responsibilities of the Candidate:

• Answer emails and chats from potential customers and existing clients
• Quickly assess customer issues to provide accurate support
• Explore and understand customers’ needs and exceed their expectations
• Complete all required trainings and stay informed about company news, department processes, and procedures
• Maintains a high standard of professionalism with our customers
• Can adhere to department performance goals and production standards
• Able to work independently while knowing how/when to handle or escalate critical customer issues
• Maintain individual performance relative to traceable metrics and quality standards in relation to department goals and objectives
• Able to execute Tier One responsibilities such as order entry, basic account management, and post-delivery support tasks with coaching
• Other duties as assigned

Requirements:

• Must be at least 18 years of age
• Minimum of 1 year of Customer Service experience
• Able to work in a fast-paced environment and easily pivot with changing business needs
• Proficient with Microsoft Office Suite (Excel, Outlook, Word)
• Must be computer savvy and able to navigate multiple applications simultaneously
• Able to work under pressure and remain flexible to changing schedules and demands
• Strong verbal and interpersonal communication skills
• Must be detail-oriented, organized, and able to multitask
• Capable of managing challenging customers and building rapport
• Able to de-escalate issues efficiently and appropriately
• Possesses strong problem-solving and analytical skills
• Able to collaborate with and contribute to a team environment
• Must be able to work independently with minimal supervision
• Other duties as assigned
• Weekend Availability on Sat & Sun a MUST