Customer Support Specialist Job in Hyderabad at Wise

Wise is hiring for the role of Customer Support Specialist!

Responsibilities of the Candidate:

• Provide high-quality support via phone, chat, and email with a focus on end-to-end case resolution.
• Resolve Customer contacts and queries with sound judgment, empathy, and minimal escalation.
• Meet performance targets across KPIs such as resolution rate, quality and handling time.
• Demonstrate advanced product and process knowledge for the assigned region or queue.
• Communicate clearly and professionally, adjusting tone and style based on customer context.
• Maintain accurate records using standardized case-handling processes.
• Follow security and data privacy procedures across all channels.
• Proactively contribute to knowledge sharing, team discussions, and continuous improvement.
• Take responsibility for your own learning and development through performance feedback, Wise’s Career Map and coaching from Team Leads.
• Embody and uphold Wise’s values in daily interactions.

Requirements:

• 2 year minimum Customer-facing experience, preferably in fintech, banking, telecom, or global contact centers providing multi-channel support.
• Fluent in English and the supported language for the role (where relevant).
• Strong English written and verbal communication skills.
• Flexibility in working hours and shifts. This can include morning, evening, weekend, and public holiday shifts when applicable.
• Working hours will be fixed at the start of the month, but activities during the shift can be flexible.
• Work from the office.
• Must be legally authorized to work in Hyderabad.