Customer Support Specialist Job in Mumbai at praan.io

Praan.io is hiring for the role of Customer Support Specialist!

Responsibilities of the Candidate:

• Respond to customer inquiries, complaints, and feedback via phone, email, or chat with a focus on B2B and B2C clients
• Ensure prompt and courteous responses to maintain high customer satisfaction levels
• Provide timely and accurate updates on Praan's products, including processing, shipping, installation, and service information
• Offer accurate and helpful information about Praan's air purification solutions, services, policies, and procedures
• Identify and resolve customer issues, especially focusing on installation and service needs, including order discrepancies, product defects, shipping problems, and payment concerns
• Collaborate with various teams, including Praan's internal manufacturing, engineering, and operations teams, to escalate and resolve complex issues effectively
• Actively listen to the customer, validating their concerns and emotions
• Manage their own emotions well and can handle challenging situations with professionalism and empathy
• Document and maintain accurate records of customer inquiries, especially regarding installation and service requests
• Stay updated with product knowledge to provide accurate information to customers

Requirements:

• Proven customer support experience, with a preference for dealing with both B2B and B2C clients.
• Minimum qualification: High-school diploma. Graduates in any stream can also apply.
• Exceptional communication skills, both written and verbal.
• Strong problem-solving abilities with attention to detail, particularly in addressing installation and service needs.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Adaptability to handle challenging customer interactions and changing situations
• Strong phone contact handling skills and active listening, catering to B2B and B2C clientele.
• Ability to understand and adapt to the diverse needs and preferences of Praan's clients and provide tailored solutions.
• Excellent communication and presentation skills
• Proficiency in using Microsoft Excel and Word is an added advantage, especially for tracking installation and service requests.