Customer Support Specialist Job in Bengaluru at Oracle

Oracle is hiring for the role of Customer Support Specialist!

Responsibilities of the Candidates:

• Provide customer support via email for pre/post certifications queries in a timely manner with quality instructions to help resolve customer issues
• Manage complex and critical requests, and escalations received from customers
• Work on multiple tools and systems to manage the certification program
• Analyze the root causes of issues to provide a complete resolution
• Ability to analyze data to arrive at meaningful information and decisions
• Compile daily, monthly, quarterly, and ad-hoc analysis and reports to support the certification program
• Work with the team members to fulfill certification support requirements/processes and ensure joint success
• Perform various audits to support the certification program
• Participate in various testing activities to ensure the effectiveness and functionality of certification-related systems and processes
• Be available to work in shifts as per the operational requirements of the certification support team. This might include evenings and weekends
• Possess proficiency in Microsoft Office applications, including MS Word, MS Excel, and MS Outlook, to effectively manage documentation, data analysis, and communication tasks

Requirements:

• Bachelor’s degree in business administration, communications, or a related field
• Previous experience in a customer support role or similar domain, preferably in a certification or education-related industry
• Good command over written English with excellent comprehension and communication skills, both written and verbal
• Strong problem-solving abilities and attention to detail
• Able to self-manage, prioritize, execute, collaborate, and deliver on assigned tasks
• Able to think out of the box with a positive attitude towards the workplace and understand customer issues
• Good at working on multiple parallel deliverables and thrive in a fast-paced, changing environment.