Customer Support Specialist Job in Bangalore at Postman

Postman is hiring for the role of Customer Support Specialist (Non-technical, L1 Support)!

Responsibilities of the Candidates:

• Manage a queue of 50+ support tickets per week
• Take ownership of customer-reported issues and see problems through to resolution
• Work across support platforms like Zendesk, Salesforce, and JIRA within defined SLAs
• Pre-sales support, triaging sales leads, security, and legal inquiries to different internal teams
• Handle payments, refunds, credits, and other customer requests 
• Work with sales, renewals, engineering, and customer teams to ensure speedy resolution
• Raise product bugs, and feature requests to relevant teams
• Prioritize issues based on severity and customer impact
• Participate in our 24/5 global coverage plan

Requirements:

• 2-3 years of experience doing customer support for a modern / SaaS product
• Understanding of subscription billing in SaaS business
• Must be willing to work different shifts and participate in on-call/holiday coverage
• Familiarity with support platforms like Zendesk, Jira, Salesforce and Confluence
• Very comfortable with technical concepts and great analytical skills
• Experience working with a globally distributed team
• Excellent written and verbal communication skills