Customer Support Specialist Job in Bengaluru at project44

Project 44 is hiring for the role of Customer Support Specialist!

Responsibilities of the Candidate:

• Taking ownership of customer issues and seeing issues through to resolution.
• Diagnosing, troubleshooting, and identifying solutions to reported problems
• Identifying potential code bugs and escalating as needed
• Maintaining prompt, ongoing, and accurate communications to customers and third-party stakeholders throughout the course of a reported issue.
• Participating, with assistance, in customer calls as needed
• Gaining comfort with database queries and review of data.
• Leading Customer calls for issue resolution, education or escalation
• Taking ownership of expanding internal and external knowledge base via technical notes and customer-facing articles
• Assisting colleagues with continuing education when available.

Requirements:

• BS degree in Information Systems, Computer Science, or equivalent experience
• Minimum 2+ years in customer-facing technical support, IT support or as a technical engineer
• General understanding of software flow, execution, and development processes
• Basic understanding of API and cloud technology, including basic database knowledge and utilities for monitoring and logging API transactions, is helpful
• Strong problem-solving skills
• Excellent time management and multi-tasking skills
• Excellent client-facing, English-written and verbal skills
• SQL intermediate