Customer Support Specialist Job in Bangalore at Rippling

Rippling is hiring for the role of Customer Support Specialist!

Responsibilities of the Candidate:

• Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment
• Leverage chat, email, and video conferencing functionality to help our customers optimize Rippling
• Build mental muscle and become a product expert - you'll be a go to resource for both customers and coworkers
• Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base through automation or added features

Requirements:

• Bachelor's degree
• Ability to work a shift between the hours of 6:30 PM IST - 7:00 AM IST (there may be the opportunity to move to a day shift in the future based on performance and business requirements)
• A minimum of 2 years of work experience in a customer/client-facing role
• Demonstrated experience in problem-solving with attention to detail
• Organizational skills and experience in improving processes
• Strong written and verbal communication skills in English
• Flexibility with changing job duties and responsibilities
• Time management skills and ability to prioritize