Customer Support Representative Job in Trivandrum at Infoblox

Infoblox is hiring for the role of Customer Support Representative!

Responsibilities of the Candidate:

• Answer customer questions through phone calls, chat, email, and support tickets
• Take ownership of customer issues and see problems through to resolution
• Provide support for Infoblox customers and partners
• Create a customer-first culture through customer satisfaction metrics
• Engage other teams—like Renewals, Logistics, Sales, IT, and Orders—through effective cross-functional collaboration
• Ensure Infoblox values are demonstrated in every internal and external communication
• Create and update knowledge base articles on existing and new solutions
• Approach your work in a timely manner and with a high level of accountability
• Support a 24x7x365 organization by working rotational shifts, taking on-call responsibilities, and being flexible with your schedule

Requirements:

• Demonstrated customer support experience of 1.5 years or more with U.S. or UK customers in a voice-based environment
• Ability to communicate in a clear and friendly manner without pronunciation or grammatical errors
• Ability to multi-task without compromising the quality of your interactions
• Able to prioritize between tasks without affecting customer satisfaction
• Excitement to solve customer issues
• Ability to quickly grasp terminology, processes, and workflow in a short period
• Experience in using Microsoft Office applications—Outlook, Word, and Excel
• Strategic thinking to find new and efficient ways to solve customer issues
• Outstanding organizational and analytical skills
• Bachelor’s degree or relevant experience is required