Customer Support Representative Job in Pune at Optimas

Optimas is hiring for the role of Customer Support Representative!

Responsibilities of the Candidates:

• Continuous communication with customers via phone and email: order requests, orderprocessing & changes, order status, tracking information, shipping discrepancies, invoice errors and quality issues.
• Strong proactive nature towards driving new growth opportunities with current and new customers
• Capability to qualify enquiries and work with the relevant teams in the business to try and win new business
• Making outbound phone calls to assigned customers to explore new business opportunities
• Driving E&O sales with customers & the ability to negotiate if necessary
• Working closely with business development team on enquiries from new customers
• Responsible for all system transactions to service customer: entering orders, expediting orders, tracking order status, managing returns, maintaining customer data integrity, and resolving invoice discrepancies.
• Generating sales leads by suggesting information about other products and services Manage customer order books, including initiating and follow-up to resolve issues, answer questions and correspondence and complete reports as it relates to the customer base.
• Provide Assistance and Support to the Sales Organization Team as assigned.
• Communicate effectively with the Supply Chain team and other internal departments.
• May prepare and/or present proposals and quotes and recommend product based on customer needs.
• Meet or exceed Customer Support Rep KPI’s.
• Responsible for your teams POD updates on to our system and to ensure.
• Responsible/support your team's open debit notes to a close
• Make critical decisions daily with the ability to develop root cause analysis.
• Collaborate with Operations to meet urgent customer demand and orders.
• Collaborate with Technical Service Department on Quality issues.
• Collaborate with Supply Chain Planners and Demand Planning to continuously improve forecast and order portfolios to the supplier.
• Other tasks and duties as assigned.

Requirements: 

• Excellent Communication skills – fluent verbal and written
• Excited about helping our customers
• Friendly, patient and empathetic
• Continuous improvement
• Attention to detail
• Positive attitude
• Problem solving
• Excellent organisational skills
• Computer Literate MS Office to include Word and Excel
• Excellent time management
• Excellent teamwork
• Strong negotiation skills
• Commercially minded