Customer Support Representative Job in Bengaluru at Definitive Healthcare

Definitive Healthcare is hiring for the role of Customer Support Representative!

Responsibilities of the Candidate:

• Login Assistance: Aid customers facing login issues, guiding them through the login process, and troubleshooting any problems they encounter.
• Password Resets: Help customers reset their passwords securely, ensuring their accounts remain protected and accessible.
• General Account Maintenance: Assist customers in managing their accounts, updating information, and resolving account-related queries.
• Technical Troubleshooting: Identify and diagnose software-related issues, escalating complex problems to the appropriate teams for resolution.
• Customer Communication: Respond to customer inquiries via email, chat, and tickets promptly and professionally, ensuring a positive and empathetic interaction.
• Documentation: Maintain accurate records of customer interactions and resolutions in our CRM system.
• Knowledge Sharing: Update your knowledge of our software and services to provide effective support and share insights with the team.

Requirements:

• 1-2 years of experience working in a professional environment, ideally directly within a customer support or custom-facing function
• Excellent communication skills in English, both written and spoken
• Strong problem-solving abilities and attention to detail
• Empathetic and patient demeanor when dealing with customer inquiries
• Basic technical knowledge and the ability to learn and adapt to new software quickly
• Previous customer support experience is a plus, but not mandatory
• A passion for helping people and a commitment to delivering exceptional customer service