Customer Support Professional Job in Delhi at ApplyBoard

ApplyBoard is hiring for the role of Customer Support Professional!

Responsibilities of the Candidate: 

• Provide exceptional support and service to customers, addressing inquiries and concerns in a timely manner.
• Build strong relationships with recruitment partners to foster loyalty and satisfaction.
• Assist in the implementation of standard operating procedures to enhance efficiency in business operations.
• Assist in inventory management of products and services offered on the platform
• Fulfill orders on Shopify, create invoices, reconcile payments with Finance as required
• Collaborate with sales, operations, and support teams to ensure alignment in achieving revenue targets.
• Contribute ideas and suggestions for process improvements that enhance customer satisfaction and operational efficiency.
• Stay updated on the latest technology solutions that can streamline customer interactions.
• Participate in team meetings and training sessions to enhance skills and knowledge relevant to customer success.
• Collaborate with peers to foster a supportive team environment and share best practices.

Requirements:

• Customer service excellence in providing accurate, relevant, fast and helpful response and actions
• Bachelor’s Degree
• 2-3 years customer service / customer success / hospitality operations
• High attention to detail, proactive and great at follow ups
• Experience training and/or developing training/process documentation resources
• Proficiency in proofreading/editing text to ensure spelling and grammatical correctness
• Flexible to “Work from Office” per team policies
• Ability to work flexible hours to accommodate internal and external stakeholder needs
• Strong analytical abilities, detail-oriented and high level of accuracy
• Working knowledge of Google spreadsheets, Microsoft Word and Gmail
• Adept researching and problem-solving capabilities
• Someone who thrives in a collaborative, teamwork environment
• Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy