Customer Support Onboarding Associate Job in Chennai at Toast Inc.

Toast is hiring for the role of Customer Support Onboarding Associate!

Responsibilities of the Candidate:

• Execute critical onboarding tasks and workflows in coordination with cross-functional teams.
• Utilize tools such as Salesforce, Zendesk, JIRA, and Asana to track progress and manage tasks.
• Collaborate with global teams to troubleshoot onboarding issues and support new product rollouts.
• Maintain and meet defined SLAs while managing multiple priorities efficiently.
• Identify process improvement opportunities and contribute to ongoing optimization efforts.

Requirements:

• 2–4 years of experience in backend customer support, onboarding, or operational support roles.
• Proficient in Microsoft Excel, SAP, and Google Workspace (Docs, Sheets, Slides, etc.).
• Experience using CRM or ticketing tools such as Salesforce, Zendesk, and JIRA.
• Excellent written and verbal communication skills (for internal collaboration).
• Strong analytical, problem-solving, and multitasking abilities.