Customer Support - Onboarding Job in Bangalore at Vyapar

Vyapar is hiring for the role of Customer Support - Onboarding!

Responsibilities of the Candidate:

• Contact the potential leads assigned and inform them about the product and the services provided.
• Answer questions about products and services of the company.
• Ask questions to understand customer requirements and help them onboard the platform.
• Make timely follow ups and hand hold the customer in completing the onboarding.
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Follow established processes and procedures to maintain service quality.
• Go the “extra mile” to meet the assigned targets.

Requirements:

• Exp - 1 to 4 years or Freshers can also apply (2023 pass out)
• Any Graduate.
• Proven experience in a customer support role.
• Proficient in relevant computer applications.
• Having accounting knowledge is a plus.
• Excellent communication and active listening skills.