Customer Support Internship Job in Bangalore at Calix

Calix is hiring for the role of Customer Support Intern!

Responsibilities of the Intern:

• Support senior team members by pulling the necessary information required to deliver customer-facing engagements.
• Implement strategies to ensure customers receive rapid and proactive knowledge and support.
• Continuously improve processes and contribute to growth by creating and updating content, playbooks, and processes.
• Develop processes and relationships to increase customer retention and loyalty, ultimately increasing renewal rates.
• Monitor health scores, satisfaction levels, and customer engagement.
• Maintain and update data in customer success management software.
• Deliver customer-facing engagements.

Requirements:

• Bachelor's degree in computer science, electronics, communications, or related field.
• MBA or equivalent degree in business, management, or marketing.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making skills.
• Certifications, Knowledge, and Experience
• Any certifications, knowledge, or experience in networking technologies, routers, switches, subscriber management, or related domains would be a plus.
• Familiarity with CRM, ticketing, chat, and email tools and platforms.
• Knowledge of best practices and trends in customer success and retention.
• Ability to pull data, analyze them, and make recommendations based on customer feedback and metrics.