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Customer Support (Helpdesk Executive) Job in Noida at Parametrique Electronic Solutions

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Customer Support (Helpdesk Executive)

Parametrique Electronic Solutions

  Full Time Job

  2.4L-2.64L per annum

  0-1 years

  Posted  30+ days ago

Location
  • Noida
Skills Required
  • Communication Skills
  • Team Lead
  • Lead Generation
  • Cold Calling
  • Prospecting and Cold Calling
  • Sales and Marketing
  • Business Development
About this Job

Roles and Responsibilities


  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers


Key Requirements


  • Only male candidates can apply for the job
  • Handling issues related to ISP & Fibre with Engineers, Clients calls/Mails/Escalations.
  • Should be having work experience on MS Excel
  • Supporting the team in all required areas of improvement.
  • Should be Good Communication Skills.
Who can apply
Work Experience: 0-1 years
Eligible Graduation Years: 2021, 2022
Min. Percentage: 45
Documents Required

1. Resume

2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)

Job Round

Round 1 :

Telephonic/Skype Interview

Round 2 :

HR Round

About Parametrique Electronic Solutions
Smart Building Solutions Parametrique marked its strong presence in space of commercial property. As Parametrique has executed many high end commercial spaces on turn-key basis i.e. design, built & maintain the complete solution for IT, IBMS, Energy Management , Voice, Video and Data. We also ensure, the client gets the optimum level of services as per their requirement at a very nominal cost with 100% redundancy. We also make sure the solution we design is futuristic and upgradable. Developers can get the edge while selling with this technology to users.
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