Customer Support Executive- Scaled Service Excellence Job in Gurgaon at Google

Google is hiring for the role of Customer Support Executive- Scaled Service Excellence!

Responsibilities of the Candidate:

• Prioritize and deliver customer service throughout the customer journey, troubleshooting and resolving issues interacting directly with Google's advertisers.
• Apply product expertise solving technical customer issues and escalations.
• Work closely with cross-functional teams to meet shared goals.
• Own and drive customer experiences for a designated portfolio of clients ensuring resolution of issues and customer satisfaction.
• Analyze data and insights to identify systemic improvement opportunities and own and execute projects to lead improvements in product, technology, operational process and customer awareness.

Requirements:

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in a project or program management, consulting or client-facing role.
• 2 years of experience in a client-facing role.
• Experience in data analysis, dashboards creation and identification of product and business insights.
• Experience using Google Ads or other online advertising solutions and the media landscape.
• Experience in managing escalations such as customer communications, filing bugs to engineering etc.