Customer Support Executive (Chat/Email Process) Job in Gurgaon at Stream Digital Services

Key Responsibilities:

• Respond to customer inquiries via chat and email in a timely and accurate manner.
• Provide information about products and services.
• Resolve customer complaints and issues with a focus on first-contact resolution.
• Maintain a high level of professionalism and empathy in all interactions.
• Document customer interactions and issue resolutions accurately.
• Collaborate with other team members to ensure consistent and high-quality customer service.

Requirements:

• Excellent written communication skills.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment.
• Basic computer skills and familiarity with email and chat tools.
• High school diploma or equivalent; higher education is a plus.
• Ability to work flexible hours, including weekends and holidays if required.

Stream counts a number of the world’s leading consumer and business brands across sectors to be among its roster of clients. Stream is renowned for its application of innovative and cost-efficient processes, and techniques to generate value for its clients. Stream has experience with both scale and depth of process management, and the longevity of its relationships stand as a testament to this competence.