Customer Support Executive Job in Gurgaon at Eminenture

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, chat, or any other communication channels. 
• Identify and troubleshoot customer issues, providing effective solutions and ensuring complete resolution. 
• Acquire a deep understanding of the company's products and services to deliver accurate information to customers. Stay updated on product changes, updates, and new releases.
• Strive to exceed customer expectations and maintain high levels of customer satisfaction. Build strong relationships with customers to foster loyalty and retention.
• Process customer orders, returns, and exchanges efficiently, ensuring accuracy and timely delivery.
• Maintain comprehensive and accurate customer records in the company's database. Keep track of interactions, issues, and resolutions for reference and reporting purposes.
• Collaborate with internal teams such as Sales, Marketing, and Technical Support to provide seamless customer service and ensure consistent messaging.
• Actively gather customer feedback and insights to improve products, services, and overall customer experience. Advocate for the customers' needs within the organization.
• Identify opportunities to upsell and cross-sell relevant products or services to customers to enhance their experience and increase revenue.
• Adhere to the company's customer service policies and procedures. Participate in training sessions and continuous improvement programs to enhance customer support skills.

Qualifications and Skills:

• Excellent communication skills, both written and verbal.
• Strong problem-solving and analytical abilities.
• Empathetic and patient approach when dealing with customers.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in using customer support software, CRM systems, and MS Office applications.
• Positive attitude and a passion for delivering exceptional customer experiences.
• Flexibility to work in shifts or during weekends/holidays as required.

We are proud to have our client base in US, UK, Europe, Middle East and Asia Pacific regions.