Customer Support Executive Job in Secunderabad at Hyrefox Consultants

Responsibilities:

• Develop and maintain strong relationships with clients to ensure customer satisfaction and loyalty
• Identify and manage potential customer issues, and work to resolve them in a timely and effective manner
• Collaborate with cross-functional teams to drive product adoption and ensure successful outcomes for customers
• Conduct regular check-ins and assessments to understand customer needs and proactively address any potential roadblock
• Collect and analyse customer feedback to inform product improvements and drive customer success initiatives
• Meet or exceed customer renewal and upsell targets
• Stay up to date on industry trends and developments to ensure that customers are receiving the best possible service and support.

Qualifications & Skills:

• 1+ years of experience in a customer-facing role, such as account management, customer support, or technical support
• Strong communication, interpersonal and presentation skills
• Ability to work independently and effectively manage multiple priorities
• Knowledge of customer relationship management (CRM) software and tools
• Demonstrated success in driving customer satisfaction and loyalty
• Ability to effectively analyse and report on customer data.
• Required Candidate profile
• Candidate should have good sales acumen, preferably inside sales
• Excellent English communication
• Preferred Industry- Media, Education, BPO, ITES, exports, e-commerce and travel

Rather than being chained to the phone with headhunters all day, HyreFox guarantees efficient collaboration with the headhunter channel through a single Web-based application.