Customer Support Executive Job in Bengaluru at Cult Fit

Cult Fit is hiring for the role of Customer Support Executive!

Responsibilities of the Candidate:

• Handle customers on their enquiries/complaints via multiple channels i.e. call/mail.
• Resolve 9-10 customer tickets per hour
• To understand the product features for better problem solving.
• To keep records of customer interactions, transactions, comments, complaints.
• Communicate issues to appropriate internal teams as necessary for quick resolution and coordinate with them for solving any customer issues.
• To ensure customer satisfaction and provide an empathetic experience to every user.
• To own every interaction with the customer and ensure every customer is a happy customer
• Reporting all product and service-related issue/trends to the respective support staff

Requirements

• Graduation is mandatory
• 1+ years of experience in customer service function (e-com / hospitality industry preferred)
• Good comprehension skills - ability to clearly understand and relate to the issues customers raise
• Good composition skills - ability to compose a grammatically correct, concise, and accurate written response
• Effective problem solving skills