Customer Support Executive Job in Delhi at Flix

Flix is hiring for the role of Customer Support Executive!

Responsibilities of the Candidate:

• Communicate with drivers and hosts via calls and messages for smooth operations.
• Track and manage operational issues through Salesforce tickets.
• Handle crisis situations swiftly to minimize impact.
• Coordinate with Operations, Customer Support, and Global teams for issue resolution.
• Collaborate via MS Teams and chat for seamless communication.
• Maintain discipline, flexibility, and teamwork in a fast-paced environment.

Requirements:

• Graduate in any discipline (mandatory) with 2–3 years of experience in a Customer Service role preferably in the travel, mobility, or transport operations or logistics/dispatch background.
• Fluency in English (spoken and written) & Hindi is a must and knowledge of additional South Indian languages namely Telugu/Tamil/Kannada/Malayalam will be preferred.
• Proficient in handling email and phone-based support, with experience in ticketing tools like Salesforce is preferred.
• Basic knowledge of Excel or spreadsheet management for data tracking and reporting.
• Excellent communication and coordination skills to manage driver interactions and team collaboration effectively.
• Multitasker ,proactive ,calm and confident under pressure during live incidents, demonstrating strong attention to detail and ownership.