Customer Support Executive Job in Gurugram at Shipmozo

JOB RESPONSIBILITY

• Handle inbound and outbound customer inquiries through various channels.
• Provide prompt, courteous, and effective responses to customer queries.
• Assist customers in troubleshooting product or service-related issues.
• Escalate complex problems to senior team members or supervisors when necessary.
• Follow standard operating procedures for efficient issue resolution.
• Acquire a deep understanding of the company's products or services.
• Stay updated on product updates, features, and pricing changes.
• Maintain detailed and accurate records of customer interactions and resolutions.
• Adhere to quality and service standards for a positive customer experience.

SKILLS REQUIRED FOR THIS PROFILE:

• Bachelor's degree in any discipline (preferred).
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities.
• Basic computer proficiency and familiarity with Excel.
• Customer-oriented attitude with a willingness to learn.
• Ability to work in a team and adapt to a fast-paced environment.

With Shipmozo, businesses can streamline their shipping processes, reduce costs, and improve delivery times, making it the perfect choice for eCommerce businesses looking to scale their operations.