Customer Support Executive Job in Hyderabad at Sutherland

Sutherland is hiring for the role of Customer Support Executive!

Responsibilities of the Candidate:

• Take a high volume of inbound Customer calls on a variety of different issues e.g. product enquires, billing/refunds, etc 
• Update and input Customer details and contact notes accurately into the system(s)
• Resolve Customer problems in a timely fashion & Deliver on Customer commitments
• Liaise with other departments within program in the event a Customer call cannot be resolved at first point of contact, e.g. Conflict on Billing or Refund Issues
• Achieve and maintain required metrics and goals

Requirements:

• High level of spoken English with great American culture understanding
• Experience in providing fantastic customer service on the phone.
• Amazing phone presence (people can literally hear you smiling).
• Fluent comprehension and composition skills while communicating and retaining shared thoughts.
• Ability to manage and maintain required communication pace
• Ability to maintain and manage active engagement during communications