Customer Support Executive Job in PAN India at iSmartRecruit

IsmartRecruit is hiring for the role of Customer Support Executive !

Responsibilities of the Candidate:

• Client Onboarding and Training:
• Guide new clients through the onboarding process, ensuring a smooth and successful implementation of our software.
• Conduct training sessions and provide resources to help clients effectively use our products and features.
• Customer Support and Relationship Management:
• Serve as the primary point of contact for assigned clients, addressing their inquiries and resolving issues in a timely manner.
• Build and maintain strong, long-lasting relationships with clients by understanding their needs and providing proactive solutions.
• Client Success and Retention:
• Monitor client usage and satisfaction to identify opportunities for enhancing their experience and driving product adoption.
• Develop and implement strategies to ensure clients achieve their desired outcomes and continue to derive value from iSmartRecruit’s solutions.
• Feedback and Improvement:
• Gather and analyze client feedback to identify trends and areas for improvement in our products and services.
• Work closely with the product and development teams to advocate for client needs and contribute to product enhancements.
• Reporting and Analysis:
• Track and report on key metrics related to client success, including usage, satisfaction, and renewal rates.
• Provide regular updates and reports to management on client health and any emerging issues.
• Renewals and Upsells:
• Manage the renewal process for existing clients, ensuring timely renewals and identifying opportunities for upselling additional features or services.

Requirements:

• Bachelor’s degree in Business, Marketing, or a related field.
• 1 to 3 years of experience in a customer success, account management, or support role, preferably in SaaS or technology.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Strong problem-solving skills and a proactive approach to addressing client needs.
• Proficiency in using CRM systems and customer support tools.
• Able to work in UK/US shifts.
• Preferred Skills:
• Experience with recruitment or HR technology.
• Familiarity with client success metrics and strategies.
• Multilingual capabilities are a plus.