Customer Support Executive Job in Noida at ANR Software Private Limited

ANR Software is hiring for the role of Customer Support Executive!

Responsibilities of the Candidate:

• Respond to Customer Queries: Address customer questions, concerns, and feedback through various channels (email, CRM, and App/Play Store).
• Resolve Issues: Troubleshoot product issues, ensuring prompt and effective resolution.
• Provide Product Information: Educate customers on product features, usage, and benefits to enhance their experience.
• Document Customer Interactions: Maintain detailed and accurate records of customer interactions, complaints, and resolutions in the CRM system.
• Collaborate with Other Departments: Work closely with the Development, Database, Datacentre and other teams to resolve customer issues and ensure continuous improvement.
• Identify Customer Needs: Proactively identify trends in customer queries and provide feedback to management for product or process improvement.
• Assist in Training: Help onboard new team member or provide training as needed to ensure successful adoption of products and SOPs
• Respond to Customer Queries: Address customer questions, concerns, and feedback through various channels (email, CRM, and App/Play Store).
• Resolve Issues: Troubleshoot product issues, ensuring prompt and effective resolution.
• Provide Product Information: Educate customers on product features, usage, and benefits to enhance their experience.
• Document Customer Interactions: Maintain detailed and accurate records of customer interactions, complaints, and resolutions in the CRM system.
• Collaborate with Other Departments: Work closely with the Development, Database, Datacentre and other teams to resolve customer issues and ensure continuous improvement.
• Identify Customer Needs: Proactively identify trends in customer queries and provide feedback to management for product or process improvement.
• Assist in Training: Help onboard new team member or provide training as needed to ensure successful adoption of products and SOPs

Requirements:

• Any graduate or post graduate (education in IT will be an added advantage).
• Prior customer service experience is a plus, but not mandatory. Fresh graduates are encouraged to apply.
• Proficiency in MS Office (Word, Excel, PowerPoint) for creating presentations and reports.
• Ability to work rotational shifts (day/night) and a 6-day work week, including weekends and holidays.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Empathy and patience in handling customer concerns.
• Excellent communication and interpersonal skills.