Customer Support Executive Job in Gurugram at Start My India

• Call Customers on provided Leads.
• Maintain Report of tele sales observation in excel format
  
• Promote & market the business to enlarge sales
• Deal with inquiries, complaints and other grievances

Responsibilities

• Contact potential or existing customers to inform them about a product or service using scripts.
  
• Answer questions about products or the company.
• Ask questions to understand customer requirements and close sales.
• Direct prospects to the field sales team when needed.
• Enter and update customer information in the database.
• Handle grievances to preserve the company’s reputation.
• Go the “extra mile” to meet sales quota and facilitate future sales.
• Keep records of calls and sales and note useful information.

Requirements

• Proven experience as tele sales representative or other sales/customer service role.
• Proven track record of successfully meeting sales quota preferably over the phone.
• Ability to learn about products and services and describe/explain them to prospects.
• Good knowledge of English.
• Good communication and interpersonal skills.
• Cool-tempered and able to handle Calls.

Experience - 6 to 12 months