Customer Support Executive Job in Bangalore at Eka Care

Eka Care is hiring for the role of Customer Support Executive!

Responsibilities of the Candidate:

• Provide exceptional customer support via live chat, phone calls, and email.
• Address customer inquiries and resolve issues promptly and professionally.
• Clearly communicate complex technical concepts to customers.
• Collaborate with cross-functional teams to resolve issues.
• Manage and prioritize multiple tasks and document customer interactions.
• Identify customer needs and provide appropriate solutions and recommendations.
• Stay updated on products, services, industry trends, and best practices.
• Strive for first-call resolution and high customer satisfaction.
• Provide feedback to product and marketing teams based on customer interactions.
• Collaborate with team members to improve customer support processes.

Requirements:

• Any field
• 1-3 years of customer support experience (live chat and call support for B2B clients)
• Exceptional written and verbal communication skills
• Strong problem-solving skills and attention to detail
• Empathy and personalized, solution-oriented support
• Familiarity with CRM software and customer support tools
• Ability to work in a fast-paced environment and adapt to changing priorities
• Positive attitude, patience, and customer-focused approach
• Strong teamwork skills