Customer Support Executive Job in Bangalore at instamojo

Instamojo is hiring for the role of Customer Support Executive!

Responsibilities of the Candidate:

• Sales experience in a technology/SaaS environment. E-commerce solution sales experience is preferred.
• Consultative and solution-oriented mindset. Understanding the customer's pain points and requirements and matching the company's products and services to them.
• A passion for talking to people, curiosity to assess their unique business needs, and a drive to help them grow Identify new sales opportunities through lead generation.
• Execute planned sales activities and develop a target list of potential new customers.
• Resolve complaints by coordinating with the respective internal team.
• Achieve monthly & quarterly performance goals.
• Conduct effective online demos with prospects.
• Manage customer queries on calls & email.
• We have a proven track record of success and excellence.

Requirements:

• Effective communication skills, both spoken and written, coupled with good listening and a positive and energetic phone presence.
• Ability to make focused efforts to close deals. The candidate should be strategy-driven with a research-based approach.
• Sales development experience, preferably in a Startup or SaaS industry.
• Savvy with CRM tools.
• Proficient with corporate productivity and web presentation tools.
• Ability to multitask, prioritize and manage time effectively.
• Skilled in sales methodologies.