Customer Support Executive Job in Gurgaon at Teleporformance

Teleperformance is hiring for the role of Customer Support Executive!

Responsibilities of the Candidate:

• Assist customers in resolving any open requests for support, assistance, information on upgrading, etc.
• Complete Training Needs Analysis to confirm the Training is applicable.
• Design Training content with the Learner's needs in mind.
• Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for Email/calls.
• Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications, etc.)
• Completes all training and development activities on time.
• Understanding of escalation handling procedures.

Requirements:

• Graduate in any stream.
• Understanding & Knowledge of E-commerce