Customer Support Executive Job in Pune at Digialpha
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Customer Support Executive
Digialpha
Full Time Job
Not Disclosed
1-3 years
Posted 30+ days ago
Location
- Pune
Skills Required
- Communication Skills
- Analytical skills
- Problem Solving
- Team player
- self motivator
About this Job
Digialpha is hiring for the job role of Customer Support Executive!
Responsibilities of the Candidate:
- Handling Customer queries and concerns in real time via phone, chat, and email.
- Customer problem-solving, assistance, and follow-up.
- Handle flight reservations (New and existing bookings- date change, refunds, name corrections).
- Provide prompt and concise Customer services, travel booking, and support.
- Handle reservations, assist, book, amend, and/or cancel air, hotel, car, and activity.
- Experience in issuing international air tickets via saber is required – Amadeus.
- Experience with travel loyalty programs would be advantageous.
- Ability to remain professional and courteous with customers at all times.
- Must be available to work for 24 *7 Shift, 5 Days Working.
- Excellent verbal and written communication skills.
- Excellent analytical & problem-solving skills with a self-learning attitude
- Team player, self-motivated, and creative thinking.
- Previous Travel Product and Membership Customer Support preferred.
- Strong understanding of the travel industry from the consumer perspective.
- Strong empathy and listening skills.
- Ability to be adaptable to changing situations.
Eligible Degrees
+92 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Digialpha
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