Customer Support Executive Job in Pune at Dana Incorporated

DANA Incorporated is hiring for the job role of Customer Support Executive!

Responsibilities of the Candidate:

• Respond to customer inquiries via phone, email, chat, or in-person, maintaining a polite and professional demeanor.
• Act as the first point of contact for customers seeking assistance.
• Troubleshoot and resolve customer problems, complaints, or requests effectively and efficiently.
• Escalate complex issues to higher-level support or relevant departments when necessary.
• Develop a deep understanding of the company's products or services to provide accurate information to customers.
• Stay updated on product/service updates and changes.
• Maintain detailed records of customer interactions, inquiries, complaints, and resolutions in a CRM system.
• Generate reports and provide feedback to management on recurring issues or trends.
• Educate customers on how to use products or services effectively.
• Provide guidance and resources to help customers troubleshoot common problems.
• Ensure that customer interactions meet established quality standards and follow company guidelines.
• Gather and document customer feedback and suggestions.
• Relay feedback to relevant departments for continuous product or service improvement.

Requirements:

• Graduate with a Bachelors degree.
• Proven experience in a customer support or service role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and troubleshooting abilities.
• Patience and empathy when dealing with customer inquiries or complaints.
• Proficiency in using customer support software and CRM systems.
• Ability to work in a fast-paced and team-oriented environment.
• Multilingual abilities for handling international customers.
• Knowledge of industry-specific products or services.
• Experience with handling technical support or specialized customer queries.