Customer Support Executive Job at Testbook

Testbook is hiring for the role of Customer Support Executive!

About the Company:

Testbook is a dynamic and innovative education technology company dedicated to revolutionizing the learning experience for students worldwide. Our mission is to provide accessible, engaging, and personalized educational resources to empower learners to succeed in their academic pursuits. The fastest-rising startup in the EdTech space, Testbook is poised to revolutionize the industry. With a registered user base of over 2.6 crore students, 450 crore tests solved on the WebApp, and a knockout Android App, Testbook has raced to the front and is ideally placed to capture bigger markets. Testbook is the perfect incubator for talent. You come, you learn, you conquer. You train under the best mentors and become an expert in your field in your own right. That being said, the flexibility in the projects you choose, how and when you work on them, and what you want to add to them is respected in this startup. You are the sole master of your work. The IIT pedigree of the co-founders has attracted some of the brightest minds in the country to Testbook. A team that is quickly swelling in ranks, it now stands at 900 in-house employees and thousands of remote interns and freelancers. And the number is rocketing weekly. Now is the time to join the force.

Responsibilities of the Candidate:

• Interact with customers via phone, email, or online chat to address various care issues.
• Provide hands-on support for customer care initiatives, including automated provisioning, online billing, order tracking, and detailed account management.
• Identify cross-selling and up-selling opportunities during customer interactions.
• Track and report key customer care performance metrics.
• Capture and apply customer feedback to improve service quality.
• Responsible for receiving, investigating, and responding to all customer inquiries regarding the products and services.
• The Customer Support Executive will troubleshoot and coordinate with various internal departments to resolve problems.