Customer Support Executive Job in Bangalore at LeapSurge

LeapSurge is hiring for the role of Customer Support Executive!

Responsibilities of the Candidate:

• Responsible for the Installation, Training & Maintenance of our software & BI Applications at the clients place
• Manage and handle all customers calls assigned with request for information queries and complaints for the existing clients
• Responsible for troubleshooting of customer queries
• Develop and building relationship with the customers
• Give feedback to the development of documents and recording and monitoring of complaints
• See through the complaints to the completion stage
• Good communication skills
  
• Follow communication procedures, guidelines and policies
• Articulate business problem in to technical document to be shared with product development team

Requirements:

• Should be a graduate\Diploma holder with prior experience in the customer care division
• An in-depth understanding and experience of the operation of the customer care department
• Excellent communication and interpersonal skills both verbal and written which is required which is required while dealing with the customers in a professional way
• Basic knowledge of Microsoft Office & Comprehensive knowledge of Ms Excel
• Ability to think creatively and should have problem solving attitude
• Analytical, organized and highly motivated
• Should have a pleasing personality
• Willing to work extra time if the situation demands
• Willingness to learn the new tools & Skills as per the need to accomplish the Job