Customer Support Executive Job in Bangalore at inkle

Inkle is hiring for the role of Customer Support Executive!

Responsibilities of the Candidate:

• Onboard new customers who have been converted by the sales team.
• Respond throughout the day on our proprietary chat tool to customer queries.
• Call and chase customers to complete their tax filings and bookkeeping.
• Facilitate interaction between customers and our in-house and third-party service bookkeepers and accountants, to ensure deliverables are on time.
• Super responsive to complaints and issues raised by customers, and relentlessly work to resolve them.
• Continuous feedback process improvements to the Product team so they can build them.

Requirements:

• An obsessive interest in customer service excellence
• Strong ability to communicate in English and foster positive business relationships
• Very focused on attention to detail
• Highly organized and with the ability to multitask
• Should ideally be comfortable and open to working a week or two of night shifts (US hours) every few months, but not continuously
• Self-driven and proactive nature