Customer Support Executive Job in Gurugram at Cityfurnish

We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority.

Responsibilities:

1. Manage tickets and update customer information in the database during and after each call/Chat.

2 .Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken.

3. Convert Leads to new orders and Follow-up on Interested Leads.

4. Contact potential customers to showcase company products or services.

5. Negotiate prices and terms with customers.

6. Get the KYC documentations done for the converted leads.

7. Work with other team members to ensure customer satisfaction.

8. Engage in problem-solving and process improvement.

9. Develop strategies to ensure judicial usage of resources and timely delivery.

Perks

1. No target based calling
2. Day shift